Water Damage Restoration in Mercer Crossing
Mercer Crossing is the large planned community on the west side of Farmers Branch, around Luna Road and Whittington Lane near LBJ Freeway. It mixes apartments, townhomes, and single family homes around lakes, trails, and the Mercer Boardwalk. When water damage happens here, it often touches more than one home. We handle water removal and drying across Mercer Crossing, day or night.
Why Leaks Spread Further Here
Mercer Crossing has thousands of apartments and many attached townhomes. In homes that share walls, floors, and ceilings, water doesn't stay put.
- A washer leak on the third floor can reach the unit below within minutes
- A burst line inside a shared wall can wet two homes at once
- A water heater in an upstairs closet drains down through the floor system
- A single sprinkler head in an apartment building can flood a hallway and several units
That's why we check the rooms next to and below the leak, not just the room where you found it.
Who to Call First
| If you are | Call first | Then |
|---|---|---|
| A renter in an apartment | Your leasing office or maintenance line | Reach us if the leak is spreading or after hours |
| A townhome owner | Us, and your HOA if shared walls or roofs are involved | Your insurance company |
| A homeowner in a detached home | Us | Your insurance company and a plumber |
| A property or community manager | Us for the affected units | Residents above and below the leak |
We can work with residents, owners, and management at the same time so everyone knows what is being dried and repaired.
Newer Homes Still Leak
Most of Mercer Crossing is new construction, but newer doesn't mean leak proof. The problems we see here are usually installation and appliance related:
- Loose or failed PEX fittings
- Washer and ice maker supply lines
- Clogged AC condensate lines in summer
- Shower pans and tub drains leaking into the ceiling below
- Water heater drain pans that overflow
Services Mercer Crossing Residents Use Most
Other Farmers Branch Neighborhoods We Serve
Frequently Asked Questions
My neighbor's leak damaged my unit. Who pays?
It depends on the cause and the policies involved. Usually each owner's or renter's policy covers their own property, and the building policy covers shared parts. Document everything and tell your insurer.
Do you work inside apartment buildings?
Yes. Portable extractors and drying equipment let us work in upper floor units and hallways.
Can you dry my unit while I still live there?
In most cases, yes. The equipment is noisy but safe. We set it up to keep a path through your home.
Do I need to wait for my HOA before you start?
No. Start drying right away to stop the damage. Let your HOA know at the same time.
Water still spreading?
Every hour counts. A crew will be on the way to your Farmers Branch property.